Integration Solutions / Services

Overview

No matter where your organisation is with an integration initiative or bespoke software development - planning, designing, deploying or simply maintaining; we will be able to provide you with an unparalleled level of professional service, including software assessment and development, architecture, information and data management, training and auditing of your current infrastructure.

For over fifteen years we have architected, designed and deployed bespoke software and integration solutions, applying technical excellence to business problems, using best of breed products and technologies to empower business users to do their work efficiently and effectively, creating and practicing our tried and tested methodology that allows us to deliver on time, within budget and scope. And through all these years we have ensured that the customer received outstanding service in their unique environment, leveraged off their existing investment and gained the full benefits of the deployed solution.

Consulting

Whether your organization is planning an integration initiative or bespoke software development, or is already during its execution or maintaining and enhancing an existing environment, Magix expert assistance is always at hand to help you maximize your investment and minimize the risks involved.

We offer various tailor-made packages to suit your organization's requirements and budget, from service level agreements to ad hoc professional services across multiple technologies and disciplines. Our professional consultants can assist you with the following types of tasks:

• Business analysis;
• Business process modelling and mapping of business processes to technology and application landscape;
• IT Architecture, using the best of breed of TOGAF9 and Zachman;
• Integration solution design and deployment;
• Bespoke Software design and development
• Software assessment and audits;
• Information and data management;
• Project management; and
• Product and technology training.

Even when delivering our consulting services, Magix remains a solution-oriented organization and works on a clear set of requirements and deliverables for our consultants.

We take ownership for the challenges set before us and pride ourselves in delivering excellent results that realise the anticipated business value every time.

Fixed Cost Projects

When embarking on an integration or solution project, businesses often recall the bitter experiences of projects overrunning budgets and missing deadlines repeatedly. It is very difficult, if not impossible at times, to rescue a project that has missed several deadlines and is already costing more than the solution is actually worth!

We, at Magix, are confident in our ability to deliver on time and within budget. We offer to scope and price the integration and bespoke software development requirements of your business as a Fixed Cost project!

A typical Fixed Cost project would include the following tasks and disciplines:

• Project management;
• Risk management;
• Business analysis of requirements and business processes the solution will support;
• Technical analysis and design of the solution;
• Software development and testing;
• End-to-end testing against business requirements and test cases;
• User acceptance testing;
• Deployment.

By using our tried and tested project delivery methodology, Magix enables your business to:

• Prioritise the delivery of solution components, allowing you to realise tangible results early in the project engagement.
• De-risk the project by recommending proof of concepts, prototype, or pilot stages that ensure the impact of architecture, technology and business decisions are understood early in the process before time and money is wasted.

Maintenance and Support

Magix provides the following post implementation support for its Products and Solutions:

Helpdesk

Magix provides telephonic and email helpdesk services for product or project support and issue resolution.

Priority Support Services

In order to ensure business continuity and provide appropriate responses for support issues, Magix provides services for ‘break-fix’ activities based on activities and response times agreed with the client.

Facilities Management Services

In order to ensure that the correct system maintenance is carried out and that capacity and performance planning is maintained, Magix provides Facilities Management for the products and solutions it has supplied. The following services are provided:

• Continuous System Monitoring
• Regular System Health Checks
• Regular Database Health Checks
• Current Performance Measurement
• Current Capacity Measurement
• Projected Performance and Capacity requirements and recommendations

Consulting Services

Magix provides adhoc support and consulting for existing products and projects. Clients may purchase bulk hours in advance or order time as and when required.

 

Training

Magix is able to provide a number of different mechanisms for training:

Skills Transfer

As part of a project engagement, Magix can practically transfer skills to nominated incumbents including evaluating resources at the end of the process

Bespoke Training

Magix can design and present bespoke training for focused communities that will be users of the system

Certification Training

Magix provides formal certification training for the products it sells and supports