1.0 Purpose

A privacy policy is a written, published statement that articulates the policy position of an organization on how it handles the personally identifiable information that it gathers and uses in the normal course of business. The policy should include information relating to the processes of information collection, analysis, maintenance, dissemination, access, expungement, and disposition.

The purpose of the policy is to articulate publicly that Magix will adhere to legal requirements and policy determinations that enable gathering and sharing of information to occur in a manner that protects personal privacy interests. A well-developed and implemented privacy policy uses resources wisely and effectively; protects the organization and the individuals; and promotes public trust.

2.0 Privacy Notice

This privacy notice discloses the privacy practices for Magix and our website (https://www.magix.co.za/ and www.pretect24x7.com)

This privacy notice applies solely to information collected by these websites, except where stated otherwise. It will notify you of the following:

  • What information we collect;
  • With whom it is shared;
  • How it can be corrected;
  • How it is secured;
  • How to address concerns over misuse of personal data

3.0 Information Collection, Use and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside ourorganization, other than as necessary to fulfil your request (e.g. order fulfilment).

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

3.1 Information You Provide to Us:

  • From website or events:We may collect any personal information that you choose to send to us or provide to us, for example, on our “Become a Partner” or “Get a Quote” (or similar) online form or if you register for a Magix webinar. If you contact us through the website, we will keep a record of our correspondence.
  • From the services:We receive and store information you provide directly to us. For example, when setting up new users, we collect personal information, such as name and email address, to provide them with the services. The types of information we may collect directly from our customers and their users include names, usernames, email addresses, postal addresses, phone numbers, job title, transactional information (including services purchased) as well as any other contact or other information they choose to provide us or upload to our systems in connection with the Services.

3.2 Information WeAutomatically Collect:

When you use the website

When you visit the website, we collect certain information related to your device, such as your device’s IP address, referring website, what pages your device visited, and the time that your device visited our website.

When you use the services

  • Usage Information – we keep track of user activity in relation to the types of services our customers and their users use, the configuration of their computers, and performance metrics related to their use of the Services.
  • Log Information – we log information about our customers and their users when you use one of the services including Internet Protocol (“IP”) address.  
  • Information collected by cookies and other similar technologies – we use various technologies to collect information which may include saving cookies to users’ computers.
  • Customer Feedback – while using the services, you may be asked to provide feedback (e.g.in the software directly or after receiving help from our support team). Providing this feedback is entirely optional.

4.0 Your access to and control over information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you (if any).
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.